CASE STUDY – Deloitte

How Deloitte moved from training completion to compliance readiness

Completing a compliance module is not the same as being ready to apply that knowledge when it matters. Deloitte used Cognexo to close that gap — embedding compliance knowledge in the flow of work, proving competence continuously, and building a level of engagement their e-learning had never achieved.

At a Glance

The numbers that matter

  • 77% of Deloitte's people would replace traditional compliance e-learning with Cognexo
  • 80% agreed that targeted compliance learning is better than a one-size-fits-all approach
  • 71% preferred daily questions over being pulled out for compliance training
  • 63% felt they remembered more with Cognexo than with traditional compliance training

Products used:

  • Cognexo Develop
  • Cognexo Broadcast

Readiness signals addressed:

  • Capability
  • Confidence
  • Compliance
  • Alignment

Background

Deloitte is one of the world's leading professional services networks, operating across audit and assurance, consulting, financial advisory, risk advisory and tax.

With a global workforce of over 450,000 people across more than 150 countries, Deloitte's people are its product — and ensuring they are continuously aligned, competent and ready to perform is not an operational 'nice to have'. It is a regulatory and commercial imperative.

The Context

In a regulated professional services environment, compliance learning has historically meant one thing: completing the mandatory modules before the deadline. Completion rates were tracked. Competence was assumed. The FCA's rising expectations — focused not on how firms train, but on whether they can demonstrate genuine competence — were making that assumption increasingly difficult to sustain.

Deloitte came to Cognexo with a clear challenge: how do you move from a model built on completion to one built on proven, continuous readiness — without adding to the burden on people's working day?

The Challenge

What the old model couldn't answer

Deloitte identified four fundamental gaps in their existing approach to compliance learning — each of which represented a risk they could no longer accept.

  1. Completion Does Not Equal Competence
    The LMS showed 100% completion. Nobody could demonstrate whether knowledge had actually landed, whether behaviour had changed, or whether people were genuinely ready to apply it when it mattered.

  2. Training Fatigue and Disruption
    Pulling busy professionals out of client-facing work for mandatory compliance modules created friction and resentment. The format itself was undermining the intent — people completed training to get it out of the way, not to embed knowledge.

  3. No Proof of Impact
    Senior stakeholders and regulators expected evidence of competence, not evidence of scheduling. Without data that demonstrated genuine understanding, building the internal case for a different approach was difficult.

  4. One Size Fits All
    Graduate joiners and senior partners received identical compliance onboarding regardless of their experience, prior knowledge or role. The result was unnecessary repetition for some and missed gaps for others.

The Solution

Deloitte implemented Cognexo across its workforce to replace the one-size-fits-all compliance e-learning model with a continuous, targeted and evidenced readiness programme — delivered in the flow of work, personalised by role, and auditable at every stage.

Cognexo Develop — Capability & Compliance Readiness

  • Daily knowledge reinforcement in the flow of work: Daily bite-sized questions embed compliance knowledge continuously — taking less than two minutes per day.
  • Targeted by role and knowledge gap: Cognexo identifies what each individual already knows and focuses reinforcement where the gap actually exists.
  • Auditable competence evidence: Cognexo's Intelligence Dashboard provides continuous, role-level data on compliance knowledge.
  • Gen AI for rapid content deployment: Cognexo's Gen AI capability enables subject matter experts to build and deploy compliance content in minutes.

Cognexo Broadcast — Alignment

  • Immediate reach at scale: When regulation changes, Broadcast pushes targeted content instantly.
  • Confirmed understanding, not just delivery: Broadcast captures a response — confirming that the message was understood.

The Results

  • 77% would replace compliance e-learning with Cognexo
  • 80% agree targeted learning beats one-size-fits-all
  • 71% prefer daily questions over traditional training sessions
  • 63% feel they retain more with Cognexo than traditional compliance training

Deloitte confirmed they will use Cognexo alongside e-learning going forward — shifting from training on obligation to training on need. Following a successful UK pilot, Deloitte's plan is to roll out Cognexo globally.