# CASE STUDY – Deloitte

## How Deloitte moved from training _completion_ to compliance _readiness_

Completing a compliance module is not the same as being ready to apply that knowledge when it matters. Deloitte used Cognexo to close that gap — embedding compliance knowledge in the flow of work, proving competence continuously, and building a level of engagement their e-learning had never achieved.

## At a Glance

### The numbers that matter

- **77%** of Deloitte's people would replace traditional compliance e-learning with Cognexo
- **80%** agreed that targeted compliance learning is better than a one-size-fits-all approach
- **71%** preferred daily questions over being pulled out for compliance training
- **63%** felt they remembered more with Cognexo than with traditional compliance training

### Products used:
- Cognexo Develop
- Cognexo Broadcast

### Readiness signals addressed:
- Capability  
- Confidence  
- Compliance  
- Alignment

## Background

Deloitte is one of the world's leading professional services networks, operating across audit and assurance, consulting, financial advisory, risk advisory and tax.

With a global workforce of over 450,000 people across more than 150 countries, Deloitte's people are its product — and ensuring they are continuously aligned, competent and ready to perform is not an operational 'nice to have'. It is a regulatory and commercial imperative.

## The Context
In a regulated professional services environment, compliance learning has historically meant one thing: completing the mandatory modules before the deadline. Completion rates were tracked. Competence was assumed. The FCA's rising expectations — focused not on how firms train, but on whether they can demonstrate genuine competence — were making that assumption increasingly difficult to sustain.

Deloitte came to Cognexo with a clear challenge: how do you move from a model built on completion to one built on proven, continuous readiness — without adding to the burden on people's working day?

## The Challenge
### What the old model couldn't answer
Deloitte identified four fundamental gaps in their existing approach to compliance learning — each of which represented a risk they could no longer accept.

1. **Completion Does Not Equal Competence**  
   The LMS showed 100% completion. Nobody could demonstrate whether knowledge had actually landed, whether behaviour had changed, or whether people were genuinely ready to apply it when it mattered.

2. **Training Fatigue and Disruption**  
   Pulling busy professionals out of client-facing work for mandatory compliance modules created friction and resentment. The format itself was undermining the intent — people completed training to get it out of the way, not to embed knowledge.

3. **No Proof of Impact**  
   Senior stakeholders and regulators expected evidence of competence, not evidence of scheduling. Without data that demonstrated genuine understanding, building the internal case for a different approach was difficult.

4. **One Size Fits All**  
   Graduate joiners and senior partners received identical compliance onboarding regardless of their experience, prior knowledge or role. The result was unnecessary repetition for some and missed gaps for others.

## The Solution
Deloitte implemented Cognexo across its workforce to replace the one-size-fits-all compliance e-learning model with a continuous, targeted and evidenced readiness programme — delivered in the flow of work, personalised by role, and auditable at every stage.

### Cognexo Develop — Capability & Compliance Readiness
- **Daily knowledge reinforcement in the flow of work**: Daily bite-sized questions embed compliance knowledge continuously — taking less than two minutes per day.
- **Targeted by role and knowledge gap**: Cognexo identifies what each individual already knows and focuses reinforcement where the gap actually exists.
- **Auditable competence evidence**: Cognexo's Intelligence Dashboard provides continuous, role-level data on compliance knowledge.
- **Gen AI for rapid content deployment**: Cognexo's Gen AI capability enables subject matter experts to build and deploy compliance content in minutes.

### Cognexo Broadcast — Alignment
- **Immediate reach at scale**: When regulation changes, Broadcast pushes targeted content instantly.
- **Confirmed understanding, not just delivery**: Broadcast captures a response — confirming that the message was understood.

## The Results
- **77%** would replace compliance e-learning with Cognexo
- **80%** agree targeted learning beats one-size-fits-all
- **71%** prefer daily questions over traditional training sessions
- **63%** feel they retain more with Cognexo than traditional compliance training

Deloitte confirmed they will use Cognexo alongside e-learning going forward — shifting from training on obligation to training on need. Following a successful UK pilot, Deloitte's plan is to roll out Cognexo globally.