# CASE STUDY – KVH

## How KVH ramped up its global enablement programme

Embedding complex technical product knowledge across a globally dispersed sales team is one of the harder onboarding challenges a business can face. KVH partnered with Cognexo to solve it - and built a sales enablement programme their people actively engage with across every market.

**Sector:** Technology & Connectivity · Sales Enablement & Onboarding Readiness

## At a Glance

- **89%** of knowledge topics at KPI level and above
- **2,440** productivity hours saved in refresher training per year
- Adopted and engaged with across every market since launch

**Products used:** Cognexo Develop  
**Readiness signals addressed:** Capability · Performance

## Background

KVH Industries is a global technology company specialising in mobile connectivity and navigation solutions. With a sales team distributed across 13 countries and a complex, technical product portfolio, ensuring consistent product knowledge, fast onboarding and sustained sales performance across every market is a significant operational challenge.

## The Challenge

With a global team working remotely, KVH needed to ensure quick speed to competency during onboarding. They also required a solution that could embed knowledge for a complex and technical set of products - consistently, across markets that operated very differently from one another.

Traditional training approaches weren't able to deliver that at the pace or scale KVH needed.

### Their goals were clear:
- Create a more robust sales enablement programme across KVH's global network of 13 countries  
- Launch the new solution at the Annual Global Sales Meeting  
- Improve KVH's onboarding programme and product knowledge retention across all markets

## The Solution

Cognexo Develop — Capability & Sales Readiness

KVH deployed Cognexo to replace one-off training events with a continuous, gamified knowledge programme - building product knowledge and sales capability into the daily rhythm of the working week, regardless of location.

### Highlights of the solution:
- **Fast speed to competency:** Bite-sized daily questions delivered in the flow of work ensured new starters across all 13 countries reached the required knowledge levels quickly - without lengthy onboarding programmes.
- **Complex product knowledge made accessible:** Cognexo translated technically complex product content into targeted, digestible question sets.
- **Gap analysis and upskilling:** Cognexo's analytics gave KVH a clear view of where knowledge gaps existed across teams.
- **Gamification driving engagement:** The gamification element proved a particular driver of success, creating a level of enthusiasm for learning.
- **Continuous improvement through regular reviews:** Through regular strategy reviews with Cognexo's team, KVH continuously refined the programme.

## The Results

- **89%** of knowledge topics performing at KPI level and above  
- **2,440** productivity hours saved in refresher training per year  
- Sales team engagement with learning improved significantly across all 13 countries  
- Continuous improvement in sales results since launch

## What Our Clients Say about Cognexo
"Cognexo has been an absolute revelation in a number of areas. It's so simple and fun to use. I've never met a salesperson who likes training, yet Cognexo has been adopted and enjoyed in each of the 13 countries we use it."  
— Mark Woodhead, Executive Vice President Mobile Connectivity — KVH

## See the platform working.

The best way to understand what Cognexo can do for your organisation is to see it in action. Our product team will walk you through a live demo — tailored to your organisation's size, sector and specific readiness challenges.

[Request a Demo](https://bookings.cloud.microsoft/book/Cognexo@cognexo.com/?ismsaljsauthenabled)