CASE STUDY – Pepper Advantage

How Pepper Advantage gave their L&D team the data to close knowledge gaps

Scaling a customer-facing workforce in a regulated environment means knowledge gaps can't wait to be discovered. Pepper Advantage partnered with Cognexo to give their L&D team real-time visibility into how training was performing — and the insight to act on it immediately.

Sector: Financial Services · Compliance Readiness & L&D Effectiveness

At a Glance

  • 80%+ of the operational team now performing at expert and master levels
  • 91% performing above KPI across all topics
  • 200+ employees enabled through the platform
  • 2,200 productivity hours saved in refresher training per year

Products used:
Cognexo Assess
Cognexo Develop
Readiness signals addressed: Capability · Compliance · Alignment

Background

Pepper Advantage is a fast-growing financial services business with a large, customer-facing workforce operating in an increasingly regulated environment. With Consumer Duty and other regulatory requirements raising the bar on competence standards, the business needed a smarter, more scalable approach to capability development - one that could keep pace with rapid growth and demonstrate measurable competence to regulators.

The Challenge

Pepper Advantage approached Cognexo with a clear set of challenges. As a fast-growing business, regularly onboarding large numbers of customer-facing staff, they needed a highly scalable solution that would keep those staff abreast of ongoing industry developments - primarily due to increasing regulatory requirements such as Consumer Duty.

They also needed their L&D team to move from assumption to evidence. Without clear visibility into how in-house training was performing or where knowledge gaps existed, it was impossible to prioritise interventions or prove competence to regulators.

Their goals were clear:

  • Gain a deeper insight into how their in-house L&D produced training was being received
  • Allow the L&D team to understand where gaps existed and drive learning initiatives that would proactively close them
  • Drive measurable competencies that could be evidenced for regulatory purposes

The Solution

Cognexo Develop - Capability & Compliance Readiness

Pepper Advantage deployed Cognexo's AI-powered solution to address knowledge and skill gaps at scale — combining gap analysis, compliance mapping and targeted upskilling into a single, continuous programme.

  • Gap analysis and compliance mapping
    Cognexo's analytics allowed Pepper Advantage to quickly identify problem areas and take targeted action — giving L&D teams a clear, evidence-based picture of where capability was strong and where it needed to improve.

  • Decision tree analysis
    Using Cognexo's metrics, Pepper Advantage implemented a systematic approach to address employees performing below KPI levels - moving from reactive to proactive capability management.

  • Scalable upskilling
    As the business continued to grow, Cognexo scaled with it - ensuring new starters reached the required competency levels quickly and existing staff maintained their performance standards.

The Results

  • 80%
    Over 80% of the operational team now working at expert and master levels

  • 91%
    performing above KPI across all topics

  • 2,200
    productivity hours saved annually through reduced refresher training

  • 200+
    employees enabled through the platform

What Our Clients Say about Cognexo

"We came to Cognexo with a clear directive — to give power back to our L&D department, by allowing them to assess how our in-house training was performing and subsequently implement future initiatives. Making sure we could measure competencies for regulators was also key and we now have 80% of our operational team working at expert and master levels. Cognexo has become an extended part of our L&D team."
Sam Storey, Senior Learning & Development and Projects Manager — Pepper Advantage

See the platform working.

The best way to understand what Cognexo can do for your organisation is to see it in action. Our product team will walk you through a live demo — tailored to your organisation's size, sector and specific readiness challenges.

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