# CASE STUDY –  Pepper Advantage

## How Pepper Advantage gave their L&D team the data to close knowledge gaps

Scaling a customer-facing workforce in a regulated environment means knowledge gaps can't wait to be discovered. Pepper Advantage partnered with Cognexo to give their L&D team real-time visibility into how training was performing — and the insight to act on it immediately.

**Sector:** Financial Services · Compliance Readiness & L&D Effectiveness

## At a Glance

- **80%+** of the operational team now performing at expert and master levels
- **91%** performing above KPI across all topics
- **200+** employees enabled through the platform
- **2,200** productivity hours saved in refresher training per year

**Products used:**  
Cognexo Assess  
Cognexo Develop  
**Readiness signals addressed:** Capability · Compliance · Alignment

## Background

Pepper Advantage is a fast-growing financial services business with a large, customer-facing workforce operating in an increasingly regulated environment. With Consumer Duty and other regulatory requirements raising the bar on competence standards, the business needed a smarter, more scalable approach to capability development - one that could keep pace with rapid growth and demonstrate measurable competence to regulators.

## The Challenge

Pepper Advantage approached Cognexo with a clear set of challenges. As a fast-growing business, regularly onboarding large numbers of customer-facing staff, they needed a highly scalable solution that would keep those staff abreast of ongoing industry developments - primarily due to increasing regulatory requirements such as Consumer Duty.

They also needed their L&D team to move from assumption to evidence. Without clear visibility into how in-house training was performing or where knowledge gaps existed, it was impossible to prioritise interventions or prove competence to regulators.

Their goals were clear:
- Gain a deeper insight into how their in-house L&D produced training was being received
- Allow the L&D team to understand where gaps existed and drive learning initiatives that would proactively close them
- Drive measurable competencies that could be evidenced for regulatory purposes

## The Solution

**Cognexo Develop - Capability & Compliance Readiness**

Pepper Advantage deployed Cognexo's AI-powered solution to address knowledge and skill gaps at scale — combining gap analysis, compliance mapping and targeted upskilling into a single, continuous programme.

- **Gap analysis and compliance mapping**  
Cognexo's analytics allowed Pepper Advantage to quickly identify problem areas and take targeted action — giving L&D teams a clear, evidence-based picture of where capability was strong and where it needed to improve.

- **Decision tree analysis**  
Using Cognexo's metrics, Pepper Advantage implemented a systematic approach to address employees performing below KPI levels - moving from reactive to proactive capability management.

- **Scalable upskilling**  
As the business continued to grow, Cognexo scaled with it - ensuring new starters reached the required competency levels quickly and existing staff maintained their performance standards.

## The Results

- **80%**  
Over 80% of the operational team now working at expert and master levels

- **91%**  
performing above KPI across all topics

- **2,200**  
productivity hours saved annually through reduced refresher training

- **200+**  
employees enabled through the platform

## What Our Clients Say about Cognexo

"We came to Cognexo with a clear directive — to give power back to our L&D department, by allowing them to assess how our in-house training was performing and subsequently implement future initiatives. Making sure we could measure competencies for regulators was also key and we now have 80% of our operational team working at expert and master levels. Cognexo has become an extended part of our L&D team."  
**Sam Storey, Senior Learning & Development and Projects Manager — Pepper Advantage**

## See the platform working.

The best way to understand what Cognexo can do for your organisation is to see it in action. Our product team will walk you through a live demo — tailored to your organisation's size, sector and specific readiness challenges.

[Request a Demo](https://bookings.cloud.microsoft.com/book/Cognexo@cognexo.com/?ismsaljsauthenabled)